You can self-manage your car wash membership by registering an account online. For urgent requests or if you are within three days of your next bill date, we suggest you log in and make the updates to ensure your request is completed before your auto-billing renews. Please visit the link below to create and manage your online account:
Manage Membership Link - LUV Car Wash
If you do not wish to create an account or are outside that 4-day window before your next bill date, please contact our customer support team via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.
To help speed up the process of locating your account when sending an email/text or talking with a representative, please include the following information or be prepared to provide:
1. Full name tied to the account
2. The location where you signed up or primarily frequent (street name/city/state)
3. Your license plate number
4. Sometimes, we may need the last four digits of the billing credit card on file to help locate your account.
We value your feedback regarding the cancelation process and appreciate any insights on how to improve our overall customer experience.