You can self-manage your car wash membership by registering an account online. For urgent requests or if you are within four days of your next bill date, we suggest you log in and make the updates to ensure your request is completed before your auto-billing renews. Please visit the link below to create and manage your online account:
https://luvcarwash.app.rinsed.co/customer_portal_sessions/new
If you do not wish to create an account or are outside that 4-day window before your next bill date, please contact our customer support team via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.
You can also submit a request online via our “Manage Membership” form. Most of the time, your request will be processed automatically; however, depending on the information provided and how accurately it matches what is in our POS system, we may have to complete the request manually. This research does take us more time to complete.
So you know, our team members onsite will provide you with options on how to cancel. You can contact our support team, or you can manage your account online.
To help speed up the process of locating your account when sending an email/text or talking with a representative, please include the following information or be prepared to provide:
1. Full name tied to the account
2. The location where you signed up or primarily frequent (street name/city/state)
3. Your license plate number OR, for select markets, your RFID bar code found on the inside of the window sticker. The Fast Pass number is typically in the format xx + xxxxxx.
4. Sometimes, we may need the last four digits of the billing credit card on file to help locate your account. If you have the window sticker RFID tag, we will need the billing credit card's first five and last four digits.
We value your feedback regarding the cancelation process and appreciate any insights on how to improve our overall customer experience.