Welcome to our Help Center

How can we help?

 

Memberships automatically recharge each month on the same calendar day (anniversary date) you signed up on. For example: if you signed up for your membership on November 5th, your next bill date would be December 5th and then January 5th.

 

There can be some exceptions, such as signing up at the very end of the month on the 29th, 30th, and 31st. For example, if you sign up on Jan 30th, your next bill date will be Feb 28th. Billing would then continue on the 28th moving forward.

 

 

The answer is both Yes and No.

 

Yes, your license plate can be scanned at any location below with a LUV membership if you are located in:

1. Nevada

    - Las Vegas - All sites have migrated to our national point of sale.

2. California

    - San Diego - All sites have migrated into our national POS.

3. Florida

   - North Florida - All sites have migrated into our national POS.

   - Central Florida - All sites have migrated into our national POS

   - South Florida - All sites have migrated into our national POS.

4. Georgia

   - North Georgia and Druid Hills - All sites have migrated into our national POS.

   - Savannah - All sites have migrated into our national POS.

5. Pennsylvania

   - North Pennsylvania- Our newest sites opening in Dickson City, Montgomeryville, and Taylor will all be on our national POS and can be used between these sites until we complete the migration for the rest of our Philadelphia market in late 2024.

 

Example: You are a member at our Balboa location in San Diego.  You take a weekend trip to Las Vegas and see our location off Tropicana Ave. You can pull in and get full access to that car wash. Our membership plans include this benefit, but you are still limited to one wash per day.

 

No, your membership will not automatically process at the following locations:

1. California

 - Los Angeles - All LA sites have not yet migrated into our national POS. This will be completed during the summer of 2024. Only Topanga and Ventura West offer interchangeable usage. Simi Valley customers can wash interchangeably between Madera and First Street.  Members of any LA site can only use our online portal for account changes until we have completed the migration into our national POS. 

- Santa Rosa - All sites have yet to be migrated into our national POS, but our three locations in Santa Rosa are currently interchangeable for local use.

2. Georgia

-  Douglasville - This Shiny Shell Car Wash has not migrated into our national POS.

 - Buford - This car wash has yet to migrate into our national POS.

3. Pennsylvania

 - Philadelphia - Though branded as LUV Car Wash, they have yet to be migrated into our national POS, which will be completed in late 2024.

 

Example: You are a member at our Las Vegas Jones Blvd location. You take a weekend trip to Los Angeles and see our Hollywood location off Sunset Blvd. Right now, your membership won't work at that LUV location. However, if you let an attendant know you have a membership at another LUV location, we'll gladly let you through the gates.

 

By December 2024, all LUV locations will be on one unified POS system, and members will be able to use any LUV location.

No Contracts, Cancel Anytime!

You can self-manage your account by registering online. If you have any urgent requests or if you are within 4 days of your next bill date, we recommend that you manage your account online to make sure your requests are completed before your monthly billing renews.

https://luvcarwash.mywashaccount.com/login

Our team members onsite typically do not handle any account cancelation requests. Instead, they will provide you with a card to contact our customer support team or to manage your account online. We value your feedback regarding your cancelation process and appreciate your input so we can continue to improve the overall customer experience.

 

Do you have questions about canceling or need help?

Please text or call us at 480-690-3301. You can also email our Customer Support Team (support@luvcarwash.com).

 

To help our team expedite locating your account, please include the following information in your email/text or be prepared to provide:


1. Full name tied to the account

2. The location you signed up at (street name/city/state)

3. Your license plate # OR, if applicable, your window RFID number found on the inside of the sticker. The Fast Pass # is typically in this format:  xxxxx + xxxxxx.

4. Sometimes, we may need the last four digits of the billing card on file to help locate your account. If your membership has the window sticker RFID tag, we will need the first five and last four digits of the billing credit card.

Can I get a refund of my last charge?

At LUV Car Wash, we understand that circumstances may arise that prevent you from using your membership. The plan will remain in effect for 30 full days; no refunds or credits will be given for partial periods.

If you see a pending charge on your bank statement, the recurring charge has already been processed. In this situation, the membership will expire on the next month's bill date. You can continue using the membership until the day before your account is terminated. 

 

All promotions are temporary and will renew at the full price at the end of the period. You may upgrade or downgrade your plan for the next bill date and we will need at least four days' notice to make any changes to your account. You can also do so by managing your account online.

True LUV (NEW) - $41.99/mo

All the LUV - $36.99/mo

Lotta LUV - $29.99/mo

First LUV - $22.99/mo

 

We value your membership and strive to provide excellent service. If you believe you are eligible for a refund due to a duplicate billing error, please get in touch with our customer support team as soon as possible. We will be happy to help you with further investigation. 

 

Thank you for choosing LUV Car Wash for your car wash needs. We appreciate your loyalty and business. 

 

 

 

With our unlimited memberships, members can enjoy the convenience of washing their vehicles once daily throughout the month with an active account at any of our locations that are integrated together. If you are on-site and unhappy with the wash at that time, please be sure to see an employee for another pass-through. Please share with our team the feedback so we can analyze or better explain the wash process for each package.

No contracts; cancel anytime!

You can self-manage your car wash membership by registering an account online. For urgent requests or if you are within four days of your next bill date, we suggest you log in and make the updates to ensure your request is completed before your auto-billing renews. Please visit the link below to create and manage your online account:

https://luvcarwash.mywashaccount.com/login

If you do not wish to create an account or are outside that 4-day window before your next bill date, please contact our customer support team via email, text, or chatbot. Our text/call number is 480-690-3301, and our email is support@luvcarwash.com.

 

You can also submit a request online via our “Manage Membership” form. Most of the time, your request will be processed automatically; however, depending on the information provided and how accurately it matches what is on our POS system, we may have to complete the request manually. This research does take us more time to complete.

 

So that you know, our team members onsite will provide you options on how to cancel to contact our support team or you may also manage your account online. 

 

To help speed up the process of locating your account when sending an email/text or talking with a representative, please include the following information or be prepared to provide:


1. Full name tied to the account

2. The location where you signed up or primarily frequent (street name/city/state)

3. Your license plate # OR, for select markets, your RFID bar code found on the inside of the window sticker. The Fast Pass # is typically in format xxxxx + xxxxxx.

4. Sometimes, we may need the last four digits of the billing credit card on file to help locate your account. If you have the window sticker RFID tag, we will need the billing credit card's first five and last four digits.

 

We value your feedback regarding the cancelation process and appreciate any insights on how to improve our overall customer experience.

 

 

 

To update your credit card, you can either self-manage your account using the link below or go on-site to a LUV location to update your credit card on file.

 

Manage Your Membership / Register Or Log In

or

Click Here To Update Your Credit Card

 

Our customer support team can also update your card over the phone as another option, 480.690.3301. You can text the same number asking for a call back to update your credit card over the phone. Please do not send your entire credit card number via text or email; our PCI-compliant systems will block your numbers for your security.

 

 

Yes, you can manage your membership online here:

To quickly manage your account, click here

or create an account online

Manage your membership - Register or Log In

 

Select locations, including those in Los Angeles or Philadelphia, cannot currently sign up online to manage their accounts. We will migrate these locations into our national POS throughout 2024, when this feature will be available to these markets.

However, our support team can help with anything, including changing membership plans or updating license plates. Due to our high volumes, your patience is appreciated. Our customer support team can also be contacted by text or phone at 480.690.3301.

 

 

 

 

New car?  Temporary tag?

You have a few options to change your license plate.


1. Go onsite, and an employee can locate your current license plate to update it with your new one.

2. Let our customer support team know by providing your current license plate # and updating it to the new license plate #.

You can also text the LUV Customer Support team at 480.690.3301.

Please include:

- The full name on the account

- The current license plate number

- The location you go to

- The new vehicle make/model/year

- Your new license plate number.

 

Does your location use a window sticker RFID barcode? If so, you will need to go on-site for an employee to assign your account a new window sticker RFID barcode ID.

At LUV Car Wash, we understand that circumstances may arise that prevent you from using your membership. The plan will remain in effect for 30 full days; no refunds or credits will be given for partial periods. Our online portal is also available anytime for customers to self-manage their accounts.

 

If you see a pending charge on your bank statement, the recurring charge has already been processed. In this situation, the membership will expire on the next month's bill date, but you will still be able to use your membership during the current month before your account is canceled.

All promotions at the time of sign-ups are temporary and will renew at the advertised price you see on our menu boards or pay stations onsite. You may downgrade your plan for that next bill date, but we will need at least four days' notice. You can manage your account online anytime.

True LUV - $41.99/mo (NEW)

All the LUV - $36.99/mo

Lotta LUV - $29.99/mo

First LUV - $22.99/mo 

We value your membership and strive to provide excellent service. Please contact our customer support team immediately if you think you are eligible for a refund due to a duplicate charge. We will be happy to help you with further investigation. Could you please provide details, including bank statements showing cleared charges?