At LUV Car Wash, we understand that circumstances may arise that prevent you from using your membership. The plan will remain in effect for 30 full days; no refunds or credits will be given for partial periods. Our online portal is also available anytime for customers to self-manage their accounts.
If you see a pending charge on your bank statement, the recurring charge has already been processed. In this situation, the membership will expire on the next month's bill date, but you will still be able to use your membership during the current month before your account is canceled.
All promotions at the time of sign-ups are temporary and will renew at the advertised price you see on our menu boards or pay stations onsite. You may downgrade your plan for that next bill date, but we will need at least four days' notice. You can manage your account online anytime.
True LUV - $41.99/mo
All the LUV - $36.99/mo
Lotta LUV - $29.99/mo
First LUV - $22.99/mo
We value your membership and strive to provide excellent service. Please get in touch with our customer support team immediately if you think you are eligible for a refund due to a duplicate charge. We will be happy to help you with further investigation. We may need you to provide physical details, including bank statements showing cleared charges.
Our support hours are Monday through Friday, 9am - 7pm EST.
Our customer support team may be contacted via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.