The answer is Yes!
Yes, your active membership is valid to use at any LUV Car Wash in any market.
Example: You are a member in San Diego. You go to Los Angeles and visit our Hollywood location. Our system will recognize your license plate to provide access to the wash.
With our unlimited memberships, members can enjoy the convenience of washing their vehicles once daily throughout the month with an active account at any of our locations that are integrated together. If you are on-site and unsatisfied with the wash at that time, please be sure to see an employee for another pass-through. Please share with our team the feedback so we can analyze or better explain the wash process for each package.
Memberships automatically recharge each month on the same calendar day (anniversary date) you signed up on.
For example: if you signed up for your membership on November 5th, your next bill date would be December 5th and then January 5th.
There can be some exceptions, such as signing up at the very end of the month on the 29th, 30th, and 31st. For example, if you sign up on Jan 30th, your next bill date will be Feb 28th. Billing would then continue on the 28th moving forward.
No Contracts, Cancel Anytime!
You can self-manage your account by registering online. If you have any urgent requests or if you are within 3 days of your next bill date, we recommend that you manage your account online to make sure your requests are completed before your monthly billing renews.
Manage Membership Link - LUV Car Wash
Our team members onsite typically do not handle any account cancelation requests. Instead, they will provide you with a card to contact our customer support team or to manage your account online. We value your feedback regarding your cancelation process and appreciate your input so we can continue to improve the overall customer experience.
Do you have questions about canceling or need help?
Our support hours are Monday through Friday, 9am - 7pm EST.
Our customer support team may be contacted via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.
To help our team expedite locating your account, please include the following information in your email/text or be prepared to provide:
1. Full name tied to the account
2. The location you signed up at (street name/city/state)
3. Your license plate number
4. Sometimes, we may need the last four digits of the billing card on file to help locate your account.
Can I get a refund of my last charge?
At LUV Car Wash, we understand that circumstances may arise that prevent you from using your membership. The plan will remain in effect for 30 full days; no refunds or credits will be given for partial periods.
The recurring charge has already been processed if you see a pending charge on your bank statement. In this situation, the membership will expire on the bill date next month. You can continue using the membership until the day before your account is terminated.
All promotions are temporary and will renew at the full price at the end of the period. You may upgrade or downgrade your plan for the next bill date, and we will need at least four days' notice to make any changes to your account. You can also manage your account online.
We value your membership and strive to provide excellent service. If you believe you are eligible for a refund due to a duplicate billing error, please contact our customer support team as soon as possible. We will be happy to help you with further investigation.
Thank you for choosing LUV Car Wash for your car wash needs. We appreciate your loyalty and business.
You can self-manage your car wash membership by registering an account online. For urgent requests or if you are within three days of your next bill date, we suggest you log in and make the updates to ensure your request is completed before your auto-billing renews. Please visit the link below to create and manage your online account:
Manage Membership Link - LUV Car Wash
If you do not wish to create an account or are outside that 4-day window before your next bill date, please contact our customer support team via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.
To help speed up the process of locating your account when sending an email/text or talking with a representative, please include the following information or be prepared to provide:
1. Full name tied to the account
2. The location where you signed up or primarily frequent (street name/city/state)
3. Your license plate number
4. Sometimes, we may need the last four digits of the billing credit card on file to help locate your account.
We value your feedback regarding the cancelation process and appreciate any insights on how to improve our overall customer experience.
To update your credit card, you can either self-manage your account using the link below or go on-site to a LUV location to update your credit card on file.
Manage Membership Link - LUV Car Wash
Our support hours are Monday through Friday, 9am - 7pm EST.
Our customer support team may be contacted via email, text, or chatbot. The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.
You can text the same number to ask for a callback to update your credit card over the phone. Please do not send your entire credit card number via text or email; our PCI-compliant systems will block your numbers for your security.
Yes, you can manage your membership online here anytime:
Manage Membership Link - LUV Car Wash
Please have your license plate number readily available as well.
New car? Temporary tag?
You have a few options to change your license plate.
1. Go onsite, and an employee can locate your current license plate to update it with your new one.
2. Let our customer support team know by providing your current license plate # and updating it to the new license plate #.
You can also text the LUV Customer Support team and include a photo of the tag.
Please include:
- The full name on the account
- The current license plate number
- The location you go to
- The new vehicle make/model/year
- Your new license plate number.
Our support hours are Monday through Friday, 9am - 7pm EST.
Our customer support team may be contacted via email, text, or chatbot.
The email address is support@luvcarwash.com.
For customers on the East Coast (GA, FL, PA), our regional text/call number is 904.774.2900.
For customers on the West Coast (NV and CA), our regional text/call number is 805.900.3525.